tag:blogger.com,1999:blog-950610514704668490.post8110202509629906397..comments2023-08-17T00:39:54.547+10:00Comments on A little bit of Kaos: We are the consumers, we have a voiceMargarethttp://www.blogger.com/profile/06767582964487650597noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-950610514704668490.post-52948656214841102472011-01-05T15:42:07.238+11:002011-01-05T15:42:07.238+11:00Onya!
They just don't understand that SERVICE...Onya!<br /><br />They just don't understand that SERVICE can often be more important than price. Myer is a good example - if they didn't cut costs by having so few staff around, they wouldn't have driven so many people away. I generally buy bras there as they have decent fitters (unlike Bras 'n Things), but it's now a slow and painful process to get that service.<br />- KatharineAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-49493062167560850982011-01-05T09:44:04.480+11:002011-01-05T09:44:04.480+11:00There's something a bit odd going on with book...There's something a bit odd going on with booksellers in Australia at the moment. A&R (and Borders, which they own) has upped their prices to 15% or so above RRP. They've also narrowed their marketing to highly discounted titles. Both publishing bods and independent booksellers have mentioned this to me, but nobody is entirely sure what they're up to. <br /><br />I'd like to support bricks and mortar stores more often, but they don't stock the sorts of books I buy. I might have to wait longer to get them from Fishpond, but at least they're available and quick to find.chocolatetrudihttp://www.creativefidget.comnoreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-24846527695700152852011-01-04T22:28:01.544+11:002011-01-04T22:28:01.544+11:00I agree with what you have said. i will return to ...I agree with what you have said. i will return to a shop for the customer service time and time again, and when i find a good store I stick with it! I like my local butcher and greengrocer and they are a 10 minute drive apart, but I go there in preference to the supermarkets for a reason. I haven't shopped in Myers in years. They simply don't have the range anymore that they used to - to save money they only stock what they sell the most of now, and now they wonder why their sales are dropping ... um, because I can't get what I want from your store so I'm not going there to buy anythign else either. And yes, their service has completely gone down the toilet, it started to sour for me when they got rid of the professional bra fitters in the ladies department as part of their cost cutting. <br />Yep, bring back service. SERVICE!!! I thought the commentary from Choice that the big stores crying poor was a crock was very interesting. <br />Alison.Alisonnoreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-4610404383244553552011-01-04T21:55:02.058+11:002011-01-04T21:55:02.058+11:00Hear, hear!
This latest campaign is almost as sic...Hear, hear!<br /><br />This latest campaign is almost as sickening to me as Dymocks's effort to allow the parallel importation of books (and ruin our publishing industry in the process).<br /><br />I will cross town to support small businesses like the Sun Bookshop in Yarraville rather than monsters like Dymocks or Harvey Norman. Yes, I also buy books online, particularly knitting books that aren't available in local bookshops. Sometimes I do both: I took up the great offer at Readings to buy both of Pip Lincolne's books for a special price through its online shop.<br /><br />I'm happy to support local small businesses - both online and physical shops - but these huge retailers have nothing to offer me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-33522383763722285592011-01-04T21:28:57.580+11:002011-01-04T21:28:57.580+11:00Today we chose to buy our new TV from a store rath...Today we chose to buy our new TV from a store rather than online, even though it was a bit more expensive...we did so as the sales guy was great, gave us lots of his time and advice and clarified their after sales service. Coincidentally, it was David Jones.<br /><br />From the article you linked to: "the fact that offshore retailers aren't required to levy duty or GST on purchases under $1000 creates an enormous competitive advantage for foreign businesses selling into Australia."<br /><br />They need to get some perspective, surely? How can they say 'enormous' when it's only 10%? If i buy something for $100, i may be saving myself $10 worth of gst, but i'm probably paying more than that in postage. If local stores gave better service (better staff knowledge in their products would be a start!) and more competitive prices, i've always choose to buy local rather than risk online credit transactions and the whims of overseas mail carriers.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-79910597369886815302011-01-04T20:43:15.858+11:002011-01-04T20:43:15.858+11:00Awesome post. I totally agree. My husband and I wa...Awesome post. I totally agree. My husband and I watched Gerry Harvey bleating on TV about this issue. What about all the years they have been ripping us all off. He is just greedy!<br />Lisa<br />PS, don't worry if people don't agree with you, it is your opinion and you are aloud to have it!http://lissyli.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-44603830522118368762011-01-04T20:40:27.579+11:002011-01-04T20:40:27.579+11:00I whole heartedly agree with this.
The retailers ...I whole heartedly agree with this.<br /><br />The retailers should be looking at this as an opportunity to change their service structure or product offering (or prices?!?) to gain back the trust of the public who are going past them for better products and better pricing elsewhere. <br /><br />Sadly protesting is the only way which these big retailers can complain about online transactions. If it was a small retailer who was doing something similar to them, they'd likely just push that company out of market in the same way which many have been lost before.Kishttps://www.blogger.com/profile/11038461574769159899noreply@blogger.comtag:blogger.com,1999:blog-950610514704668490.post-55051685158056368892011-01-04T20:37:45.889+11:002011-01-04T20:37:45.889+11:00It's also relevant that prior to these enormou...It's also relevant that prior to these enormous cookie cutter stores (there's one in every town, exactly the same as the last town) we had small independent retailers. They are all forgetting that what is now happening to the shopping dollar due to the internet is what happened to independent retailers due to these large retailers. It seems like retail evolution and perhaps karma...Anonymousnoreply@blogger.com